Terms & Conditions

Last updated: August 2025

Welcome to Noodle Neck. These Terms & Conditions set out the agreement between you (the customer) and us (the business) when you purchase from our website. Please read them carefully before placing an order.

1. About Us

Noodle Neck is a small handmade business based in Scarborough, UK.
Email: hello@noodleneck.co.uk
Address: Available on request

2. Orders

  • When you place an order, you are making an offer to purchase goods from us.
  • We will confirm acceptance of your order by email. A contract is formed at the point of confirmation.
  • We reserve the right to refuse an order (for example, if a product is unavailable or payment cannot be processed).

3. Products

  • All collars and leads are handmade; small variations in colour, weave, or size may occur.
  • Please measure your dogā€™s neck carefully before ordering to ensure a correct fit.
  • Colours may appear differently on screens compared to real life.

4. Prices & Payment

  • All prices are listed in GBP (Ā£) and include UK VAT (if applicable).
  • Payment must be made at the time of order using our accepted payment methods.
  • We reserve the right to change prices at any time, but this will not affect orders already placed.

5. Shipping

  • Processing and shipping times are detailed in our [Shipping & Returns Policy].
  • Risk of loss or damage passes to you once the goods have been delivered.
  • International customers are responsible for any customs duties or taxes.

6. Returns & Refunds

  • Our returns process is detailed in our [Shipping & Returns Policy].
  • Certain items (custom or personalised products) cannot be returned unless faulty.

7. Your Responsibilities

  • You are responsible for ensuring the product you order is suitable for your dog.
  • Collars and leads should be checked regularly for wear and tear.
  • We are not liable for damage caused by misuse, neglect, or failure to follow care instructions.

8. Liability

  • To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages.
  • Our total liability for any claim relating to a product shall not exceed the purchase price paid for that product.

9. Privacy

  • Your personal information is handled in accordance with our [Privacy Policy].

10. Governing Law

  • These Terms & Conditions are governed by the laws of England and Wales.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We may update these Terms & Conditions from time to time. Updates will be published on this page with the revised date.