Privacy Policy

Privacy Policy

Last updated: August 2025

At Noodle Neck, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information in line with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

Who We Are

Noodle Neck is a small business based in Scarborough, UK.
If you have any questions about this policy, or how we handle your data, please contact us:
Email: hello@noodleneck.co.uk
Address: Available on Request

What Information We Collect

We may collect the following information when you interact with us:

Communications: any messages you send us via email, social media, or our website.

Identity and contact details: name, email, phone number, delivery/billing address.

Order information: products purchased, payment method (handled securely by our payment provider, not stored by us).

Technical information: IP address, browser type, and cookies (see below).

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.
  • Manage payments, refunds, and returns.
  • Communicate with you about your orders or enquiries.
  • Send you updates or marketing (only if you’ve opted in).
  • Comply with legal and tax obligations.

We do not sell or share your data with third parties for marketing purposes.

Legal Basis for Processing

We only use your information where we have a legal reason to do so:

  • Contract: to process and fulfil your order.
  • Legal obligation: to keep business/tax records.
  • Consent: if you sign up for marketing.
  • Legitimate interests: to run and improve our business, provided your rights are not overridden.

How We Share Your Information

We may share your data with trusted third parties where necessary:

  • Payment processors (e.g. PayPal, Stripe).
  • Delivery couriers to ship your orders.
  • Website hosting and IT providers who help keep our site running.

All providers are required to keep your information safe and only use it for the purpose we’ve agreed.

Cookies

Our website uses cookies to:

  • Make the site work properly (e.g. shopping cart).
  • Understand how visitors use our site (analytics).

You can control or disable cookies in your browser settings, but parts of the site may not work without them.

How Long We Keep Your Information

  • Order and account information: kept for 6 years for tax and accounting purposes.
  • Marketing data: kept until you unsubscribe.
  • General enquiries: deleted within 12 months.

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Correct any mistakes in your data.
  • Ask us to delete your data (where legally possible).
  • Restrict or object to how we process your data.
  • Withdraw consent (where consent is the basis).
  • Complain to the Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data: www.ico.org.uk.

To exercise these rights, please contact us at hello@noodleneck.co.uk

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.